Shipping policy

Last updated: 20 September 2026

This shipping policy applies to purchases from BAVANE at https://bavane.com.

Where we ship

We ship to addresses in the United Kingdom only. UK mainland delivery is included on Bavane orders. We do not currently ship outside the United Kingdom.

Handling time

Handling time is 1–3 working days (Monday to Friday). Orders placed on Saturday or Sunday are handled from the next working day.

Shipping time

Shipping time is 3–7 working days (Monday to Friday) after we dispatch the order. The exact window depends on the destination within the United Kingdom.

Transit duration

Once a parcel is with the carrier, allow the 3–7 working-day shipping window above. Public holidays are not working days.

Tracking

We email a tracking number when the order is dispatched. Keep that email so you can follow the delivery. If tracking has not arrived, see Track your order.

Questions about delivery

Email support@bavane.com or call +44 203 996 9306 (+442039969306).

Questions

Email support@bavane.com
Phone: +44 203 996 9306 (+442039969306)
Customer service hours: Monday to Friday, 9:00–17:00 (GMT+0 London)
Saturday and Sunday: Closed
We aim to reply within 1–2 business days.

More ways to reach us: https://bavane.com/pages/contact

Our business information

Store name: BAVANE
Company name: JAY BROOKS LIMITED
Company number: 04278030
Company address: Unit 6, The School House, St. Mary's Business Centre, 66-70 Bourne Road, Bexley, Kent, DA5 1LU, United Kingdom
Warehouse / returns address: Unit 6, The School House, St. Mary's Business Centre, 66-70 Bourne Road, Bexley, Kent, DA5 1LU, United Kingdom
Email: support@bavane.com
Phone: +44 203 996 9306
Website: https://bavane.com