Return policy

Last updated: 9 September 2026

This policy applies to purchases from BAVANE. It does not take away any rights you have under UK consumer law.

30-day returns

You have 30 days from the date of delivery to send an item back if the size, fit, or style is not right, or if you change your mind.

We only ship to, and accept returns from, customers in the United Kingdom.

To be eligible, the item must be:

• Unused, unwashed, and in the same condition as when it arrived
• Returned with original tags and packaging where they were supplied
• Sent with proof of purchase (your order confirmation email is enough)

How to return

Email support@bavane.com with your order number and the items you want to send back. We will confirm the returns address: 81 Moss Rd, Camira, QLD 4300, Australia.

Do not post the parcel until we have confirmed the return.

Return postage

If you are returning because of a change of mind, including fit or style, you pay the return postage. Use a tracked service and keep the tracking number.

BAVANE is not responsible for return parcels that are delayed, lost, or posted without tracking.

If an item is faulty, damaged on arrival, or not as described, we cover reasonable return postage. Email us before you send it so we can arrange that.

Refunds

When the return arrives we inspect it. If it meets this policy, we refund the item price to your original payment method within 10 business days of inspection. We email you when the refund is issued. How long it then takes to show in your account depends on your payment provider.

UK mainland outbound shipping is included, so there is nothing to refund for outbound postage on a change-of-mind return. We do not charge a restocking fee.

Faulty, damaged, or incorrect items

If an item arrives damaged, is faulty, or is not the product you ordered, email support@bavane.com as soon as you can with your order number and photographs. We will replace the item or refund it, including reasonable return postage.

Cancellations before dispatch

To cancel or change an order, email support@bavane.com with your order number as soon as you can.

If the order has not been dispatched, we cancel it and refund the full amount to your original payment method.

If it has already been dispatched, it cannot be stopped in transit. You may refuse the delivery where the carrier allows it, or return the item after delivery under this 30-day return policy.

Your legal rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including the right to reject faulty goods and, for most distance contracts, the 14-day cooling-off period. Our 30-day return period is in addition to those rights, not instead of them.

Questions

Email support@bavane.com
Phone: +44 203 996 9306 (+442039969306)
Customer service hours: Monday to Friday, 9:00–17:00 (GMT+0 London)
Saturday and Sunday: Closed
We aim to reply within 1–2 business days.

More ways to reach us: https://bavane.com/pages/contact

Our business information

Store name: BAVANE
Company name: MCCORQUODALE, CAMPBELL
ABN: 70 942 526 470
Company address: 81 Moss Rd, Camira, QLD 4300, Australia
Warehouse / returns address: 81 Moss Rd, Camira, QLD 4300, Australia
Email: support@bavane.com
Phone: +44 203 996 9306
Website: https://bavane.com